How can we help?
Have you checked whether the answer to your question is covered by our Service Centre help section?
Got a specific problem and looking for a quick answer?
Our Service Centre has a big help section that is very easy to navigate and contains answers to all of the most frequently asked questions.
24/7 emergency hotline for reporting lost or stolen cards
| 24/7 emergency hotline for reporting lost or stolen cards – in Germany | 116 116* Mon-Sun: 00:00 - 24:00 |
| Emergency hotline for reporting lost or stolen cards – International | +49 30 4050-4050** Mon-Sun: 00:00 - 24:00 |
* Calles made from landlines within Germany are free
** Your phone service provider’s fees apply
All other telephone numbers at a glance
| Online banking hotline* | +49 231 183 20220 Mon-Fri: 08:00 - 18:00 |
* Your phone service provider’s fees apply
Our address and bank details
| Address: | Sparkasse Dortmund Freistuhl 2 44137 Dortmund |
| E-mail : | info@sparkasse-dortmund.de |
| Fax*: | 0231 183-77183 |
| Postal address: | Sparkasse Dortmund |
| Sort code: | 44050199 |
| BIC: | DORTDE33XXX |
* Your phone service provider’s fees apply
| Address: | Sparkasse Dortmund Freistuhl 2 44137 Dortmund |
|---|---|
| Telephone: | 0231 183-0 |
| Fax: | 0231 183-77183 |
| Online banking hotline*: | 0231 183-20220 |
| E-mail: | info@sparkasse-dortmund.de |
| Sort code: | 44050199 |
| BIC: | DORTDE33XXX |
You can also find us on social media
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